Product & accuracy
Does it speak proper Bahasa Malaysia?
Yes — it handles mixed BM and English in one message, shorthand included, the way Malaysians actually type. Try it yourself in the free trial.
Will it make up answers?
No. It answers only from the content you gave it. When it isn't confident, it says so and hands the conversation to your team rather than guessing. Every answer is logged so you can review it.
What if it gets something wrong?
Unanswered and low-confidence questions appear in a report you review — correct it once and it's fixed for good.
Can it pass the chat to my staff?
Yes — one click, with the full conversation history attached. You can set rules by keyword, sentiment or deal value.
WhatsApp & setup
How long until WhatsApp is live on my own number?
Your website widget is live in minutes. WhatsApp on your own number depends on Meta's business verification, which typically takes a few business days. We start you on a shared sandbox number the same day so you can test immediately. See our full write-up for the honest timeline.
Do I need the WhatsApp Business API myself?
No — we handle the technical connection. You'll go through Meta's business verification with our guidance, but you don't need any developer setup.
Can I use my existing WhatsApp number?
If it's already a personal WhatsApp account, it needs to convert to WhatsApp Business first — we'll guide you through this during setup.
Data & privacy
What happens to my customer data?
Every conversation is covered by a documented data-privacy agreement. It's never used to train public AI models, and you can review or delete it at any time. See our Security page for details.
Which AI companies see my data?
We name every vendor that processes customer data on our Sub-processors page — we'd rather disclose than make a vague claim.
Are you PDPA compliant?
We're committed to handling data in line with Malaysia's Personal Data Protection Act 2010 — see our Privacy Policy and DPA for the full detail, both currently in legal review.
Pricing & billing
What if I want to cancel?
Cancel anytime from your dashboard. Export your data on the way out. No lock-in contract.
Is there a setup fee?
No. You pay only your monthly or annual plan price, shown transparently on our Pricing page.
What happens if I go over my conversation limit?
We'll notify you before you hit your cap. You can upgrade, or pay a transparent per-conversation overage rate shown in your dashboard before it's ever charged.