Privacy Policy
1. What we collect
When you use SmartAI, we collect: account information you provide (name, email, phone, business details); customer conversation content sent to your AI assistant across connected channels; usage data (pages visited, features used); and technical data (IP address, browser, device type) needed to operate the service securely.
2. Why we collect it
To provide the service (generating AI replies, routing conversations, showing you analytics), to bill your account, to provide support, to improve reliability, and to meet legal obligations.
3. Where your data is processed
Your account and conversation history are stored on infrastructure we operate. To generate AI replies, message content is processed by our AI infrastructure provider(s), named on our Sub-processors page, under a contractual no-training, limited-retention agreement. Where this involves processing outside Malaysia, we rely on contractual safeguards as our legal basis for the transfer, consistent with the Personal Data Protection Act 2010.
4. What we never do
- We never sell your data or your customers' conversation data.
- We never use your conversations to train public AI models.
- We never share conversation content with anyone outside the sub-processors needed to run the service, without your consent.
5. Retention
Conversation data is retained for as long as your account is active, plus a limited period afterward for legal and billing purposes. You may request earlier deletion at any time.
6. Your rights
You may access, correct, export or request deletion of your data by contacting us. If you are an individual whose data was collected via a SmartAI customer's AI assistant, please contact that business directly — they control the data as set out in our Data Processing Agreement.
7. Contact
Questions about this policy: see our Contact page.