Terms of Service

This policy explains how SmartAI handles business and customer data, including under the Malaysian Personal Data Protection Act 2010. If anything here is unclear, or you need contractual assurances for your own compliance review, contact us and we will walk you through it.
Last updated: 4 August 2026

1. Using SmartAI

By creating an account you agree to use SmartAI lawfully and not to deploy it to deceive, harass, or send unsolicited bulk messages in violation of WhatsApp's or Meta's own platform policies, which continue to apply to your use of those channels through SmartAI.

2. AI output — your responsibility

SmartAI generates responses based on content you provide and configure. While SmartAI is designed to avoid inventing answers, you remain responsible for reviewing what your assistant is trained on and for the conduct of your business, including responses your assistant sends to your customers.

3. Billing and plans

Plans are billed monthly or annually in advance, as described on our Pricing page. Usage above your plan's included conversation volume is billed as overage at the rate shown in your dashboard before any charge is incurred.

4. Cancellation

You may cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period; there is no lock-in contract and no cancellation fee.

5. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where practical.

6. Liability

To the maximum extent permitted by law, our liability for any claim relating to the service is limited to the fees you paid in the 3 months preceding the claim. Nothing in these terms limits liability that cannot be limited under Malaysian law.

7. Changes to these terms

We will notify active customers of material changes to these terms before they take effect.