Everything your customer service needs, in one AI assistant
Trained on your business, live across every channel, honest about what it doesn't know.
One AI assistant across every channel your customers actually use
Answers on WhatsApp, your website, Facebook and Instagram — in Bahasa Malaysia, English, Mandarin, Tamil, Thai and Vietnamese — using only what you taught it.
WhatsApp first, not last
Most Malaysian SME enquiries arrive on WhatsApp. SmartAI connects to the WhatsApp Business Platform, plus your website widget and Meta inboxes, and keeps every conversation in one inbox.
Trained on your business in one afternoon
Point it at your website, paste your price list, or upload a PDF catalogue. No conversation flowcharts, no scripting.
Handles the way Malaysians actually type
Bahasa Malaysia, English, Mandarin, Tamil, Thai and Vietnamese — including mixed-language and shorthand in a single message. Replies in the language the customer used.
It says “let me check with my colleague” instead of inventing an answer
Answers are grounded in your content. Low-confidence or out-of-scope questions hand to a human rather than guessing. Every answer is logged and reviewable.
Your team takes over in one click
Complex or high-value conversations route to a person with full history attached. Rules by keyword, sentiment or value.
See what customers keep asking
Top questions, unanswered questions, busiest hours, handover rate, leads captured. The unanswered list tells you what to add next.
Build it into your own systems
REST API and webhooks for order lookups, stock checks and booking systems. Full docs available.
Start free for 30 days.
No credit card to start. Test on WhatsApp from day one using our sandbox number.