How we handle your data
Plain answers to the questions every serious buyer asks before connecting their customer conversations to an AI assistant.
No invented answers
SmartAI replies only from the content you gave it. When it isn't confident, it says so and hands the conversation to your team — it never guesses, and every answer is logged so you can review it.
Data handled with care
Every conversation is covered by a documented data-privacy agreement. Your data is never used to train public AI models, and you can review, export or delete it at any time.
Who processes your data
SmartAI is built using third-party AI infrastructure to generate responses. We name every vendor that touches customer data on our sub-processor page, rather than making a vague "enterprise-grade security" claim — we think disclosure earns more trust than a badge does.
Where our AI infrastructure processes your customers' messages outside Malaysia, that processing is governed by a documented, contractual no-training agreement — meaning your conversations are never stored beyond what's needed to answer, and never used to improve any provider's public models.
PDPA
We are committed to handling personal data in line with Malaysia's Personal Data Protection Act 2010. Our full data-handling terms, including cross-border transfer disclosures, are set out in our Privacy Policy and DPA.
Access & retention
Our team accesses conversation content only with your permission, for support purposes. You control retention and can request deletion at any time from your dashboard or by contacting us.
Have a security questionnaire to send us?
We're happy to complete vendor security reviews for business customers.