Never Miss a Customer Enquiry Again
SmartAI answers your customers in seconds — on WhatsApp, your website, Facebook and Instagram. It handles six languages, captures leads, books appointments and hands over to your team the moment a person is needed.
No credit card required · WhatsApp from day one
- WhatsApp-first
- Six languages, including Bahasa Malaysia
- Human takeover built in
- Trained on your business
- Malaysian onboarding & support
- RM pricing, no lock-in
Your customers are messaging.
The question is: who’s answering?
A pricing enquiry arrives
Answered at 9:15 the next morning — eleven hours after the customer messaged three of your competitors too.
The same twenty questions
Stock, price, postage, opening hours. Different customers, identical answers, typed out by hand each time.
The customer switches language
“Hi boss, yang ni still available?” Your staff can keep up. Your after-hours coverage cannot.
An appointment request
Nobody is watching the phone, so it waits until Monday — by which point it has been booked elsewhere.
Every one of these is a customer who was ready to buy, book or ask — and got silence instead.
Every channel in. Every outcome out.
SmartAI sits between the channels your customers already use and the work your team actually needs done.
Answer → Understand → Convert → Collaborate → Improve
Five things a customer conversation should do. SmartAI does all five.
Answer
Instant answers drawn from your own business knowledge.
2Understand
Multilingual conversations, including mixed-language messages.
3Convert
Turns enquiries into leads, bookings and opportunities.
4Collaborate
AI and your team working the same inbox.
5Improve
Learns what customers actually ask, and shows you.
AI that learns how your business works
No flowcharts, no scripting. Point SmartAI at what you already have and it answers from that — and only that.
- Your website
- Price lists
- FAQs
- Product catalogue
- Service descriptions
- Policies & terms
- PDFs and documents
Indexed, kept current, and reviewable by you.
Accurate, consistent, in the customer’s own language.
Answers grounded in your approved business knowledge. When SmartAI cannot confidently answer from what it has, the conversation can be escalated to your team.
Malaysians don’t type in textbook language
Real customers mix languages mid-sentence, abbreviate everything and skip punctuation. SmartAI is built for how people actually write.
Hi boss, yang ni still available? Kalau ambil 2 ada discount?
Bahasa and English in one sentence, no punctuation, informal address.Ada, still available! Kalau ambil 2, harga jadi RM160 (save RM18). Nak saya reserve dua untuk you? 🙂
Same register, same language mix, with the real price from your list.Bahasa Malaysia, English, Mandarin, Tamil, Thai and Vietnamese — replying in whichever language the customer used.
An answered question isn’t the finish line
SmartAI turns a conversation into something your team can act on.
- 1Customer asks
- 2SmartAI answers
- 3Qualifies the enquiry
- 4Captures the details
- 5Hands to your team
- Name
- Contact number
- What they're interested in
- Requirements
- Preferred date
- Location
- Budget range
- Conversation notes
Booking and appointment requests are taken inside the conversation, with the details your team needs to confirm them. Two-way calendar sync is on the roadmap, not available today.
AI when it’s efficient. Humans when they matter.
Automation without losing the relationship. Your team stays in the conversation — they just stop typing the same answer forty times a week.
SmartAI handles
- Stock, price and availability questions
- Opening hours, location and directions
- Delivery, postage and lead times
- Policy, warranty and return questions
- Booking and appointment requests
- Order-status enquiries
Your team handles
- Complaints and anything sensitive
- Negotiation and bulk pricing
- Clinical, legal or financial judgement
- High-value or unusual requests
- Anything the AI is not confident about
Handover is one click, with the full conversation history attached — or automatic, by keyword, sentiment or deal value.
Learn what your customers are really asking
Months of customer questions, finally in one place instead of scattered across four phones.
Top questions
What customers ask most, ranked — usually not what you assumed.
Unanswered questions
Exactly where your business knowledge has gaps worth filling.
Conversation volume
When enquiries actually arrive, by hour and by day.
AI vs human handling
How much your team still touches, and which topics.
Lead performance
How many conversations became a qualified lead.
Channel mix
Which of your channels is really producing enquiries.
See it answer the way your customers actually write
Real conversations, real language
SmartAI understands mixed Bahasa Malaysia and English — shorthand included — and replies correctly in whichever language the customer used. Every conversation lands in one shared inbox your team can see and take over.
A widget that actually knows your business
Trained on your own website and price list, so it answers shipping, stock and policy questions accurately from the moment it’s installed — no separate content to maintain.
Facebook and Instagram, covered too
Comment and DM enquiries get the same instant, accurate answers — and route to a human the moment a conversation needs one.
Live in one afternoon, not one quarter
Connect
Website widget live in minutes. WhatsApp starts on our sandbox number today — your own number once Meta verifies.
Train
Point it at your website, paste your price list, or upload a PDF. No flowcharts, no scripting.
Go live
It answers instantly, in the customer’s own language, and hands over to your team when it should.
Made for Malaysian businesses like yours
Online sellers
“Ada stock?”, “berapa postage?”, “dah post ke?” — the same three questions, all day, across every marketplace.
See how →Clinics & dental
Appointment, fee and opening-hours questions answered; anything clinical goes straight to your staff.
See how →Tuition & education
The enrolment rush lands between 8pm and 11pm, long after your centre has closed.
See how →Property agents
Every listing draws the same questions — and you call back without knowing the budget.
See how →Travel agencies
Package, visa and pricing enquiries arrive at weekends, when the office is shut.
See how →Restaurants & catering
Menu, halal status, delivery zone and reservations — asked during your busiest service.
See how →Built to be handed your customer conversations
Connecting a customer-service channel is a real decision. Here is exactly what that means with SmartAI.
Grounded answers
SmartAI replies from your approved business knowledge. When it cannot answer confidently from what it has, the conversation can be escalated to your team.
Never used to train public models
Your conversations and business content are not used to train public AI models.
Documented terms
A Data Processing Agreement, Privacy Policy and a published sub-processor list — not a paragraph in the footer.
PDPA-aware by design
Built for use under the Malaysian Personal Data Protection Act 2010, with data handling documented for your own compliance review.
Your data, deletable
Conversation data is retained for 12 months, and deleted within 30 days of account closure on request.
Human oversight
Every conversation is visible to your team in a shared inbox, and can be taken over at any point.
Start free. WhatsApp included from day one.
Starter
RM199/mo
For a single busy channel
- 300 WhatsApp conversations/mo
- 1,000 website chats/mo
- Train from website + 5 documents
- Shared inbox & human takeover
Growth
RM499/mo
For a team handling every channel
- 1,500 WhatsApp conversations/mo
- 5,000 website chats/mo
- Facebook & Instagram included
- Lead capture, booking, integrations
Business
RM999/mo
For higher volume and custom systems
- 5,000 WhatsApp conversations/mo
- 20,000 website chats/mo
- API, webhooks, white label
- Priority onboarding
We notify you at 80% of your monthly conversations and you choose whether to upgrade. We do not bill overage automatically.
Need higher volume or a custom setup? Enterprise — talk to us ·
Full plan comparison
Before you ask
What is SmartAI?
SmartAI is an AI customer service platform for Malaysian businesses. It answers customer enquiries on WhatsApp, your website, Facebook and Instagram using your own business knowledge, captures leads, and hands over to your team when a person is needed.
Is this just a chatbot?
No. A chatbot follows a script you build. SmartAI answers from your actual business content, works across every messaging channel in one shared inbox, captures structured leads, and hands conversations to your staff with the full history attached.
Does it work with WhatsApp?
Yes — WhatsApp is the primary channel. You start on our sandbox number the same day, and move to your own business number once Meta completes verification.
Do I need the WhatsApp Business API?
We handle it. SmartAI connects through the official WhatsApp Business Platform, and we guide you through Meta's business verification for your own number.
Which languages are supported?
Bahasa Malaysia, English, Mandarin, Tamil, Thai and Vietnamese. It also handles mixed-language messages and shorthand — the way Malaysians actually type — and replies in the language the customer used.
Can my staff take over a conversation?
Yes. One click hands the conversation to a person with the full history attached. You can set rules to hand over automatically by keyword, sentiment or deal value.
What happens when the AI doesn't know the answer?
It says so rather than guessing, and the conversation can be escalated to your team. Answers are grounded in your approved business knowledge, so it does not invent details it was never given.
Can I train it using my website?
Yes — point it at your website, paste a price list, or upload documents such as a PDF menu or policy. No flowcharts and no scripting.
Can it capture leads?
Yes. It can collect name, contact, what the customer is interested in, requirements, preferred date, location and budget, then pass a structured lead to your team.
Can it make bookings?
It can take booking and appointment requests inside the conversation and capture the details your team needs to confirm them. Direct two-way calendar sync is on the roadmap, not available today.
How long does setup take?
The website widget is live in minutes. WhatsApp starts the same day on a sandbox number. Most businesses are answering real enquiries within one afternoon.
Is my customer data secure?
Conversations are covered by a documented Data Processing Agreement, are never used to train public AI models, and you can review or delete your data at any time.
Does SmartAI comply with PDPA?
SmartAI is built for use under the Malaysian Personal Data Protection Act 2010. Our Privacy Policy and DPA set out what we process, why, and on what basis. See the Security page for detail.
Can I cancel anytime?
Yes. Cancel from your dashboard at any time, export your data on the way out, and there is no lock-in contract.
What happens after the 30-day free trial?
You choose a plan and continue, or you stop. We ask for no card to start the trial, so nothing is charged unless you decide to subscribe.
Ready to answer every customer?
Start with the business knowledge you already have — your website, your price list, your policies. 30 days free, no credit card, cancel anytime.