Full feature list

Everything SmartAI does, and why it matters

Every feature below exists to answer a real customer faster, or to give your team back the time they were spending on repetitive questions.

Connects to the WhatsApp Business Platform so the AI answers in the app your customers already use.

Stops the after-hours enquiry leak where most SME sales are lost.

Understands and replies in Bahasa Malaysia, English, Mandarin, Tamil, Thai and Vietnamese, including mixed-language messages.

Serves the whole Malaysian market without hiring multilingual staff.

Learns from your website, price list, PDFs and documents — no flowchart building.

Live in an afternoon instead of a multi-week chatbot project.

Replies only from approved content; defers to a human when unsure instead of guessing.

Removes the single biggest reason businesses refuse to deploy AI chat.

Escalates to your team with full history, by keyword, sentiment or deal value.

High-value customers still reach a person — AI handles the repetitive rest.

Answers at 2am, on public holidays, during Raya and CNY.

Captures enquiries that currently wait until the next working day.

Collects name, phone and requirement in-chat and pushes to CRM, Sheets or email.

Enquiries become a follow-up list instead of an unread inbox.

One inbox across WhatsApp, web and Meta with assignment and internal notes.

Nothing falls between staff or channels.

Books slots into your calendar inside the conversation.

Direct revenue for clinics, salons, workshops and tuition centres.

Lists every question it could not answer.

Tells you exactly what to add next — the product improves weekly.

Connects to your store or system for real order status and stock.

Removes the highest-volume repetitive question for online sellers.

REST API and webhooks for custom workflows.

Larger customers can embed it in their own systems.