🛍️ SmartAI for online sellers
Three questions arrive all day, every day: is it in stock, how much is postage, and has it shipped. SmartAI answers all three instantly, in the language the customer used, while your team packs orders.
What this actually looks like
- Every marketplace customer asks the same handful of questions, differently phrased, all day long.
- Stock and shipping answers need to be accurate in real time, not from a price list you updated last week.
- Order-status enquiries ("dah post ke?") spike right after every campaign — exactly when staff are busiest.
Mixed Bahasa and English, no punctuation, shorthand — answered with your real prices and postage rates.
How SmartAI handles it
- 1Customer asks on WhatsApp or Instagram
- 2SmartAI answers from your stock and postage info
- 3Captures the order details
- 4Sends payment instructions
- 5Hands to your team to confirm and pack
What it answers, and what reaches you
Automation where it saves time. A person where it matters.
SmartAI handles
- Stock and size availability
- Postage rates and delivery times
- Order-status enquiries after a campaign
- Payment instructions and bank details
- Return and exchange policy
Your team handles
- Bulk and reseller pricing
- Damaged or wrong-item complaints
- Refund decisions
What changes for the business
Campaign spikes stop breaking you
The order-status flood that follows every live session gets answered without pulling anyone off packing.
Postage answers stop varying
The same rate, every time, instead of whichever number the person replying remembers.
Evening enquiries convert
The 10pm 'ada stock?' gets an answer at 10pm, not at 9 the next morning.
Channels and connections
- WhatsApp Business Platform
- Website widget
- Facebook Messenger
- Instagram DM & comments
- Google Sheets
- REST API & webhooks
- WooCommerce
- Shopify
- EasyStore
- Zapier
Online sellers — common questions
Can SmartAI check my real stock levels?
Today it answers from the stock and pricing information you give it and keep updated. Live lookups against WooCommerce, Shopify and EasyStore are on the roadmap, not available yet.
Does it reply inside Shopee or Lazada chat?
No. SmartAI covers WhatsApp, Instagram, Facebook and your own website. Marketplace inboxes stay where they are — we do not connect to them.
Can it take the order itself?
It captures what the customer wants, their details and sends your payment instructions, then hands a complete order to your team to confirm.
Ready to answer every online seller enquiry?
Start with what you already have — your price list, your schedule, your policies. 30 days free, no credit card, cancel anytime.